{"items":[{"tabTitle":"1.\tMy product arrives damaged, defect, isn’t what I ordered or it’s missing, what should I do? ","html":"

If you have received product that you did not order\nor a damaged / defective product, please do not remove the original packaging.\nWe would recommend you to contact our Customer Service team to discuss the\nreturn of the product and its necessary details.

\n\n\n\n

FirstDino is\nalways at our best efforts to ensure the orders are correctly fulfilled. If a product\nthat was ordered and invoiced is not included in the delivery, FirstDino shall\nreplace the missing product.

","enabled":true,"uuid":"b52fcf2a-75f9-44f1-b07e-f92fd0a76d2f","contentType":"static"},{"tabTitle":"2.\tCan I return a product, exchange a different product, or request for refund? ","html":"

At\nFirstDino, your satisfaction is our first priority. Each product is carefully\ndeveloped, selected, and tested to guarantee quality and safety. If you are not\ncompletely satisfied with your purchase, you may return the product(s) to us.

To be eligible for exchange, return or refund, your Product(s)\nmust fulfil these conditions:

· \nProduct(s) must be in sealed/unused\ncondition.

· \nProduct(s) must be purchased online\nfrom www.myfirstdino.com

· \nReturn, exchange and refund is only\nvalid within seven (7) days of receiving the Product(s)

\n\n\n\n\n\n\n\n\n\n\n\n

· \nYou can request an exchange with any\nof the Product(s) only with the same value, available at www.myfirstdino.com

","enabled":true,"uuid":"67b87251-b24a-4820-b1d8-5e17962c7699","contentType":"static"},{"tabTitle":"3.\tHow do I return my order? ","html":"

To return, simply follow the instructions below:

\ni. \nContact our Customer\nService team at support@myfirstdino.com\nor through our Facebook Page.

ii. \nYou are required to provide\nthe following details:

a. \nFull Name (as per NRIC)

b. \nNew IC Number

c. \nContact Number

d. \nEmail Address (as used to\nregister an account with FirstDino)

e. \nOrder Number of the\nPurchase Order

f. \nProduct(s) to Return

g. \nReason(s) to Return

h. \nPhotos of the Product (s)\nyou wish to return

i. Bank Account Details (For\nRefund Only)

§ Bank Name

§ Account Number

§ Account Name

We will not entertain nor in any way\nresponsible for any disputes arising from incomplete and inaccurate details of\nthe above.

\niii. \nYou must return the Product(s)\nto us within seven (7) days of receiving it to the address below:

Posh Element\nSdn Bhd

D-57-1,\nJalan C180/1, Dataran C180,

43200, Cheras,\nSelangor.

IMPORTANT NOTES:

For change of mind and\nundamaged Product(s), you will be responsible for any costs incurred in\ncouriering / returning the product(s).

· For exchanging damaged product(s),\nFirstDino will be responsible for the postage incurred for returns and\nre-delivery.

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

· \nThe product(s) are customer’s\nresponsibility until they have reached our warehouse. Please ensure to package\nyour returned items securely to prevent any loss or damage to the product, its box or its original\npackaging.

","enabled":true,"uuid":"891f005f-6212-4489-b881-be06ebe54360","contentType":"static"},{"tabTitle":"4.\tWhat happens after my Product(s) reaches the Warehouse? ","html":"

Returned\nproduct(s) will be first inspected by Quality Assurance Department.

a. If the returned product(s) meets the conditions as stated in Q2,\na replacement of the product or refund will be processed.

b. If there is any damage to the product(s) as a result of a\nmanufacturing defect or deviation from factory specification, we undertake to\nreplace or fully refund the cost of any defective product(s).

\n\n\n\n\n\n

c. If the defect in the product was caused by reasons other than\nmaterials quality or assembly process, the original product(s) will be returned\nto you.

","enabled":true,"uuid":"2f24a446-fafd-4e2e-9721-3dc998ff6ed1","contentType":"static"},{"tabTitle":"5.\tHow long will it take to get my replacement and refund? ","html":"

· \nFor Replacement of Product(s),\nit will be within seven (7) working days.

· \nFor Refund, it will take\nten (10) working days. Do note that refund is allowed only to a bank account.\nIf a customer entered the bank account details incorrectly, FirstDino is not\nliable for any loss.

\n\n\n\n

For further information or if you do not receive your refund within\n15 business days, please feel free to call our customer service team at +6014\n332 4788 or contact our Customer Service\nteam at support@myfirstdino.com.

","enabled":true,"uuid":"fea0172f-13c0-4e61-be15-cc3ab041f1cf","contentType":"static"},{"tabTitle":"6.\tWill you refund my delivery charges?","html":"

· \nIf the item that you returned has been\ncertified damaged product(s) resulted from a manufacturing defect or isn’t what\nyou ordered upon receiving, the postage incurred for returns and\nre-delivery will be borne by FirstDino.

\n\n\n\n

· However, the delivery charge will not\nbe covered if the return is due to change of mind, unsuitable, or no reason.

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