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FAQ

  • Yes, we ship to most countries around the world. For international shipping, the items will be shipped via PosLaju. Please know that once the package leaves the country, we cannot provide any further information regarding the delivery other than the tracking number the courier company provides.
  • Please check the shipping exception areas and shipping cost before placing an order.
  • Import duties, taxes and charges of each country are not included in the final cost. Please check with the respective customs office and regulations to determine the additional costs prior to purchasing.
  • For additional questions regarding shipping internationally, please reach out to the MyFirstDino.com Customer Care Team at support@myfirstdino.com.
  • The warranty only provided for certain products (eg. MuuHoo), which will be shown in it's product description in the product page.
  • Kuala Lumpur, Malaysia.
  • At MyFirstDino.com, we keep our delivery fee to a minimum to bring the best value to you as our customer. If you spend above a certain amount, you will be entitled for free delivery. This is only applicable after discounts and vouchers have been applied.
    1. Delivery to Peninsular Malaysia: Entire shopping cart costs cover RM100 merits free shipping. If your order is below the minimum spend, a RM8.00 delivery fee applies. Certain large size item may carry additional costs for delivery.
    2. Delivery to East Malaysia: Postage applies for all East Malaysia postcodes.
    3. Delivery to Other Countries: Shipping fee applies for all purchases.
    • MyFirstDino.com aims to deliver your purchased items in the fastest time possible. It might take 3 – 5 working days for delivery within Peninsular Malaysia, 5 – 6 weeks for delivery to East Malaysia.
    • There may be slight changes in the delivery time promise during peak periods.
    • If you order items which contain available stock and pre-order items with different delivery times, MyFirstDino.com Customer Care Team will group your orders and send them in a single deliver.
    • If you preferred to have your available stock items received first, kindly contact the team at support@myfirstdino.com. An additional postage fee may be imposed for the delivery of your pre-order items.
    • First time shopping with MyFirstDino.com? Welcome onboard. First, you will need to register an account with us to become our member by clicking here.
    • Once you are done with the registration, all was left is to browse and find the product you are interested to purchase.
    • Once you found the product you are interested in, click on “Add To Cart”. Be sure to select the right colour and sizing if you are choosing an apparel for your baby.
    • To review the items in your cart, simply click on the “Shopping Cart” icon at the top right navigation tab of your screen.
    • You can either continue shopping, or if you are settled on purchasing your item(s), click on the “Shopping Cart” icon at the top navigation tab of your screen and select “Check out”.
    • If you decided to proceed to payment at the Checkout, you will be prompted to indicate your delivery address and your preferred payment method.
    • If you are happy to proceed, double check on the items, key in promo code (if any) and click “Complete Order” to complete your purchase. Order confirmation emails and order-related communication will be sent to the email address you signed up with.
    • You’re done. It’s that simple.
    • There is no limit to the amount of items you can add to the cart.
  • Purchase your orders using any of the following payment methods (select only one):-
    1. PayPal
    2. Visa / Mastercard Debit Cards
    3. Visa / Mastercard Credit Cards
    4. American Express
    5. Online Banking
    6. ATM / Bank Transfer. Please send your payment slip to support@myfirstdino.com.
    • Your saved shopping cart items will be kept as long as the product is available. Do note that these items are not placed on hold and someone else may have purchased the item even if it’s already saved in your shopping cart. If it happens, you will be alerted at the “Shopping Cart” page that the product is out of stock.
    • Cancellation of orders can only be made within 3 hours from the time of ordering by writing to the Customer Service Team at support@myfirstdino.com. Request of cancellation exceeding 3 hours may be rejected. Cancellation charges are 3% from the total order cost.
    • Don’t sweat it, returning items is easy. We allow return of products which are proven damaged during the delivery or due to faulty manufacturing. All you need to do is make sure that it is reported within 48 hours, return within 30 days of receipt of the invoice the product in its original condition with tags intact and original packaging.
    • Damaged products have to be returned first before we replaced it with a new product. If the returned product is not damage upon inspection, postage fee to re-send the item will be borne by the customer.
    • If the report is made after 48 hours, the claim will be rejected by the Customer Care Team.
    • Exchanging for a different product is strictly not allowed. We recommend to return your original item for a refund and place a new order for the different product.
  • Submit the following documents to the MyFirstDino.com Customer Care Team at support@myfirstdino.com within 48 hours of receiving the item:-
    1. Invoice number
    2. Prove that shown the date of the received damaged good (referring to the tracking number provided by the courier company)
    3. Clear pictures of the received damaged good
    4. Clear pictures of the delivery packaging / box
  • Reports without the above proper documentations will be rejected by the Warehouse team.
    • Contact us at support@myfirstdino.com and our Customer Care Team will be happy to guide you through on the return process.
    • MyFirstDino.com reserves the rights to withhold any refunds / exchange if your original item has not reached our warehouse.
    • We are not able to accommodate any refund requests if 30 days have passed from the refund date.
    • No, we will be responsible for the postage incurred for returns and delivery of items. Contact us at support@myfirstdino.com and the Customer Care Team will advise and assist you accordingly.