Yes, we ship to most countries around the world. For international shipping, the items will be shipped via PosLaju. Please know that once the package leaves the country, we cannot provide any further information regarding the delivery other than the tracking number the courier company provides.
Please check the shipping exception areas and shipping cost before placing an order.
Import duties, taxes and charges of each country are not included in the final cost. Please check with the respective customs office and regulations to determine the additional costs prior to purchasing.
For additional questions regarding shipping internationally, please reach out to the MyFirstDino.com Customer Care Team at firstname.lastname@example.org.
At MyFirstDino.com, we keep our delivery fee to a minimum to bring the best value to you as our customer. If you spend above a certain amount, you will be entitled for free delivery. This is only applicable after discounts and vouchers have been applied.
Delivery to Peninsular Malaysia: Entire shopping cart costs cover RM100 merits free shipping. If your order is below the minimum spend, a RM8.00 delivery fee applies. Certain large size item may carry additional costs for delivery.
Delivery to East Malaysia: Postage applies for all East Malaysia postcodes.
Delivery to Other Countries: Shipping fee applies for all purchases.
If you order items which contain available stock and pre-order items with different delivery times, MyFirstDino.com Customer Care Team will group your orders and send them in a single deliver.
If you preferred to have your available stock items received first, kindly contact the team at email@example.com. An additional postage fee may be imposed for the delivery of your pre-order items.
First time shopping with MyFirstDino.com? Welcome onboard. First, you will need to register an account with us to become our member by clicking here.
Once you are done with the registration, all was left is to browse and find the product you are interested to purchase.
Once you found the product you are interested in, click on “Add To Cart”. Be sure to select the right colour and sizing if you are choosing an apparel for your baby.
To review the items in your cart, simply click on the “Shopping Cart” icon at the top right navigation tab of your screen.
You can either continue shopping, or if you are settled on purchasing your item(s), click on the “Shopping Cart” icon at the top navigation tab of your screen and select “Check out”.
If you decided to proceed to payment at the Checkout, you will be prompted to indicate your delivery address and your preferred payment method.
If you are happy to proceed, double check on the items, key in promo code (if any) and click “Complete Order” to complete your purchase. Order confirmation emails and order-related communication will be sent to the email address you signed up with.
Your saved shopping cart items will be kept as long as the product is available. Do note that these items are not placed on hold and someone else may have purchased the item even if it’s already saved in your shopping cart. If it happens, you will be alerted at the “Shopping Cart” page that the product is out of stock.
Cancellation of orders can only be made within 3 hours from the time of ordering by writing to the Customer Service Team at firstname.lastname@example.org. Request of cancellation exceeding 3 hours may be rejected. Cancellation charges are 3% from the total order cost.
Don’t sweat it, returning items is easy. We allow return of products which are proven damaged during the delivery or due to faulty manufacturing. All you need to do is make sure that it is reported within 48 hours, return within 30 days of receipt of the invoice the product in its original condition with tags intact and original packaging.
Damaged products have to be returned first before we replaced it with a new product. If the returned product is not damage upon inspection, postage fee to re-send the item will be borne by the customer.
If the report is made after 48 hours, the claim will be rejected by the Customer Care Team.
Exchanging for a different product is strictly not allowed. We recommend to return your original item for a refund and place a new order for the different product.