Terms and Conditions
FirstDino Terms and Conditions
1. About these terms
These terms apply to the FirstDino website and shop, Dino Bump and Dino Grow, provided by POSH ELEMENT SDN BHD (1332765-U).
Read them together with our Privacy Policy and any specific purchase terms presented before checkout.
For questions, contact support@myfirstdino.com.
2. Accounts and eligibility
FirstDino app accounts are intended for adults aged 18 or over.
You must be a parent or legal guardian to provide and manage a child’s information.
Provide accurate information needed for the service, follow the account and email-verification steps, and keep your login details secure.
Do not share your account in a way that gives an unauthorised person access to private family records. Notify us promptly if you suspect unauthorised access.
A shared FirstDino login may allow access to both Bump and Grow. It does not automatically provide any future paid entitlement in both apps.
3. Purpose of our apps
Dino Bump provides pregnancy information, baby-bonding activities, emotional-wellbeing moments, journaling, preparation checklists and optional health recording.
Dino Grow provides parent-guided activities and tools for recording observations, family moments, reflections and growth measurements.
These services provide general information and personal-record features. They do not provide medical diagnosis, treatment, emergency monitoring or professional developmental assessment.
Activities and suggestions should be adapted to your circumstances and your child’s needs. Children should receive appropriate adult supervision.
4. Pregnancy and health information
Pregnancy calculations, estimated due dates, illustrations and weekly length or weight references are estimates or general educational information.
They are not measurements from your baby’s ultrasound. Follow your maternity team’s confirmed dates and advice.
Health and growth readings are information you enter. Saving them does not mean FirstDino has clinically assessed them or confirmed that they are safe or typical.
Do not delay professional care because of information, an activity or a recorded result in an app.
For urgent symptoms or a change in your baby’s usual movement pattern, contact your maternity team promptly rather than waiting for an app result or target count.
For an emergency, contact local emergency services.
5. Your content and ownership
You retain ownership of the original journals, reflections, notes, photos and other content you provide.
You grant FirstDino the limited permission needed to store, process, display and back up that content to provide and protect the services, and to carry out sharing or transfers that you request.
Saving private content does not give FirstDino permission to publish it, sell it or use it in advertising.
If we ask to feature your story or image, we will explain the intended use and seek appropriate permission separately.
Only provide content you have the right to use. Obtain appropriate permission before providing another person’s personal information or image.
6. Public reviews and feedback
If you deliberately submit a public product review, you allow us to display it with the public name you choose.
We may make limited formatting or moderation changes without misrepresenting its meaning.
Do not include private family information in public reviews.
Suggestions sent to support may be used to improve our services. This does not transfer ownership of your private app records to FirstDino.
7. Acceptable use
Use FirstDino lawfully.
You must not:
- Access another person’s account without permission.
- Bypass security or access restrictions.
- Interfere with the service or introduce harmful code.
- Submit unlawful content.
- Infringe another person’s privacy or intellectual-property rights.
- Use the service for fraudulent or misleading purposes.
8. FirstDino content
FirstDino and its licensors retain applicable rights to the brand, service design, articles, illustrations, audio and other service content.
You may use this content for the personal purposes offered by the service. Other reuse requires permission unless permitted by law.
These restrictions do not remove your ownership of your own content.
9. Bump-to-Grow transition
Moving from Bump to Grow is optional.
Review the transfer summary and baby details before confirming. Use the same verified FirstDino parent account.
The transition can create a Grow child profile using the baby’s name, birth date and gender information. It does not automatically transfer Bump journals, moods, health records, notes or photos.
Correcting or undoing birth information in Bump does not automatically correct or delete a Grow profile already created. Use Grow’s profile controls or contact support where necessary.
10. Purchases, delivery and returns
The shop displays product descriptions, prices, available delivery options and applicable charges.
Check your order, contact and delivery details before paying.
If an error or availability issue affects an order, we will contact you about an appropriate correction, cancellation or refund rather than substituting without your agreement.
Physical-product return and refund procedures are described in the separate Return and Refund Policy linked at checkout.
Nothing in these terms removes consumer rights or remedies that cannot lawfully be excluded.
Closing an app account does not automatically cancel a shop order or remove transaction records that must be retained.
11. Free features and future paid services
Dino Bump currently provides its core journey without app checkout.
A feature labelled “Bump+” or “coming soon” is not an active subscription or a guarantee that a particular feature will launch.
If paid subscriptions, additional photo storage, ebook exports or printed books are introduced, we will disclose the applicable:
- Price and currency.
- Billing period and renewal arrangements.
- Included features and usage limits.
- Cancellation and refund terms.
- Storage and access arrangements.
- Delivery or fulfilment conditions.
These details will be provided before purchase. These terms do not authorise future charges.
A proposed feature or allowance does not become a paid entitlement until it is included in an actual offer.
12. Privacy and marketing choices
Our Privacy Policy explains how we handle personal information.
Account creation or acceptance of these terms does not automatically enroll you in optional marketing or partner data sharing.
Those choices are separate. Essential account, security, order and service messages may still be sent.
13. External services
External articles, music and other links are provided for your choice.
Third-party services have their own terms and privacy practices. Their content and availability may change.
A link is not a guarantee of medical suitability or continued availability.
14. Availability and changes
Maintenance, faults or provider outages may interrupt access.
We may update features and content. Where a material change affects these terms or a paid service, we provide the notice required by applicable law and the relevant purchase terms.
Do not rely on FirstDino as an emergency service or as the only place where essential clinical information is kept.
15. Account restrictions
We may restrict an account where reasonably necessary to address unlawful use, serious breaches or security threats.
Where appropriate, we explain the reason and how to contact us, unless doing so would create a security risk or conflict with legal requirements.
Restrictions do not remove applicable privacy, refund or consumer rights.
16. Deletion and account closure
Use the available controls or contact support to request the appropriate scope:
- Bump-only records.
- Grow-only records.
- The shared FirstDino account and associated app records.
Grow-only deletion preserves the parent login and Bump information. Bump-only deletion preserves Grow information and the parent login.
Deleting the shared FirstDino account can affect access to both apps.
We may verify ownership before processing a request. Associated file cleanup, backups and lawful retention are explained in our Privacy Policy.
17. Responsibility and disputes
You are responsible for the information you enter, appropriate supervision during activities, and seeking professional advice when needed.
FirstDino remains responsible for obligations that apply to it under law.
Nothing in these terms excludes or limits liability or consumer rights that cannot lawfully be excluded or limited.
These terms are governed by Malaysian law, subject to mandatory protections that apply to you.
Please contact support first so we can try to resolve a concern. This does not prevent you from approaching an applicable regulator, consumer tribunal or court.
These terms do not require mandatory private arbitration.
18. Updates and contact
We publish updated terms and their effective date. Material changes are communicated as required.
For questions, support or complaints, contact support@myfirstdino.com.